FAQs

Do you have questions?

Shipping

We partner with the best carriers to ensure the lowest prices, offering the customer the choice to ship as economically as possible or as quickly as possible. We have options to meet your needs.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Preworkout Returns

Due to CleanFuel Preworkout's all-natural flavoring and sweetening, the product may occasionally clump together if opened and not used regularly, this is due to the minimal amount of non-gmo cane sugar and does not affect overall quality or effectiveness.

If clumping occurs simply discard affected portion of the product as the remaining portion has not been affected or compromised. We recommend you keep your product stored in a dry location to minimize this possibility.

Refunds will not be issued for preworkout clumping occurrences.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at josh@cleanfuelnutrition.clm

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at josh@cleanfuelnutrition.com and send your item to: P.O. Box 28672, Kansas City, MO 64188.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: P.O. Box 28672, Kansas City, MO 64188.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.